What troubleshooting steps are recommended if BookNook is not working as expected?
A hard refresh will clear your browser cache for a specific page, which will then force it to load to the most recent version of that specific page. This can be a helpful step to take if a normal refresh is not helping when encountering an error screen within BookNook.
1. Perform a Hard Refresh:
| Chrome Windows/Chromebook: | Chrome Mac: | Safari Mac: |
| Hold down Ctrl and click the Reload button or hold down Ctrl and press F5. | Hold down Shift and click the Reload button or hold down Command, Shift and click the ‘R’ key. | Hold down the option and command key then press the ‘E’ key. |
2. Log Out of BookNook: After performing a hard refresh, visit: http://app.booknooklearning.com/logout
If performing a hard refresh on your device does not help resolve the error you are receiving, please reach out to our Customer Care team so they can continue investigating the issue.