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Use the following page to ensure your technology setup is compatible with BookNook.
You can also use the Table of Contents on the left side to jump to the appropriate section on this page.
Minimum Connection Speed: 10Mbps Required, 20Mbps+ Recommended
BookNook’s preferred web browser is Google Chrome. Consider downloading Google Chrome’s most recent version.
Supported Browsers:
Important Note: Native BookNook app on Chromebooks, iPads, and Amazon Kindles are no longer supported and should not be used.
To ensure optimal performance, BookNook customers must whitelist certain domains categorized as follows:
Please use any wildcard character that your system needs, represented here by the asterisks.
Alternatively, customers can whitelist these specific domains, but changes may be required in the future:
BookNook uses third-party services to detect and troubleshoot issues, improve the user experience, and gather usage statistics internally. These services are used purely for collecting data to further enhance our product. We adhere strictly to all federal and state laws, and never share or sell data. While these are optional, we recommend allowing them to be on a safe list to streamline student and tutor support.
More information can be found in the BookNook Privacy Policy.
After completing the Necessary Whitelisting for All BookNook Customers above, be sure to complete the next section if you are using BookNook Virtual Tutoring.
Specific domains must be whitelisted, depending on whether you’re receiving BookNook Reading or Math Virtual Tutoring. In addition to the domains whitelisted in the section above, these domains are essential for seamless interaction and functionality during virtual tutoring sessions.
Our reading platform utilizes two-way video communication between students and tutors, powered by http://Dyte.io. These URLs must be whitelisted by all reading customers:
IP ranges & ports:
These servers are necessary for the initial handshake of the media layer for reading video calls and help us choose the most appropriate media servers to host new calls.
Our math platform utilizes two-way video communication between students and tutors, powered by https://www.thelessonspace.com/. These URLs must be whitelisted by all math customers:
Additional Recommended whitelisting for Math customers:
To ensure video traffic can flow freely, you’ll need the following hosts allowed in your firewall, for UDP ports 30000 – 65000. If you know that you’re only using spaces in a particular region, then you only need to add that one, but we strongly recommend adding them all.
uw2-video.firewall.room.sh
In addition to the above, you will also need to allow traffic to our TURN servers, on TCP and UDP ports 443 & 3478. Here, you’ll want to disable any form of Layer 7 filtering or traffic inspection:
turn.firewall.room.sh
As of August 2024, BookNook no longer uses these sites or services for new implementations, and
thus they are no longer required to be whitelisted by our clients.
After completing the checks above and whitelisting the necessary domains, use the following URLs to complete a readiness check on student devices.