Technology Requirements
Be sure to complete all necessary steps to ensure student devices, browsers, and network are compatible with BookNook.
- Last Updated
Network Requirements
Internet is Required
- Run a Network Speed Test
- Minimum Speed: 10 Mbps download/upload.
- Recommended Speed: 20 Mbps+
Browser Requirements
BookNook's preferred web browser is Google Chrome. Consider downloading Google Chrome's most recent version
Supported Browsers:
- Chrome v119+
- Safari v17+
- Edge v119+
Device Requirements
- Minimum Screen Size of 1024 x 728
- Desktop
- Laptop
- Tablet
- Chromebook
- Audio (input and output)
- Web browser installed
Recommended Equipment
Over-ear headphones with built-in microphones improve audio clarity and minimize background noise.
Recommended features:
- Built-in microphone (not on the wire)
- Reinforced audio jack for durability
Schools have found success with models* such as:
- Sonitum Headphones (Amazon Link)
- Logitech h390s (Direct Link)
*links are not sponsored
Important: Native BookNook app on Chromebooks, iPads, and Amazon Kindles are no longer supported and should not be used.
3. Allow Listed Domains
To ensure optimal performance, BookNook customers must allow certain domains categorized as follows:
Required for All Customers
These domains must be whitelisted by all BookNook users to ensure the software functions correctly.
Recommended for All Customers
These domains are recommended for all customers, but not mandatory. Whitelisting them will enhance your experience.
Additional Requirements
For Virtual Tutoring, subject-specific domains must be allowed, along with all required and recommended domains.
Please review and whitelist the appropriate domains based on your use case described above to ensure the best BookNook experience.
Allow List for All BookNook Customers
Necessary Allow List
Please use any wildcard character that your system needs, represented here by the asterisks.
- *booknook.com
- *booknooklearning.com
Alternatively, customers can allow these specific domains, but changes may be required in the future:
- api.booknooklearning.com
- app.booknooklearning.com
- assets.booknooklearning.com
- booknook.com
Recommended Allow List
BookNook uses third-party services to detect and troubleshoot issues, improve the user experience, and gather usage statistics internally. These services are used purely for collecting data to further enhance our product. We adhere strictly to all federal and state laws, and never share or sell data. While these are optional, we recommend allowing them to be on a safe list to streamline student and tutor support. More information can be found in the BookNook Privacy Policy.
- *.fullstory.com
- *.sentry.io'
- cdn.growthbook.io
Our platform also utilizes a backup audio/video call system if needed. We recommend whitelisting the backup URL as well:
- *.rtc-web.com
Additional Allow List for Virtual Tutoring Customers
Virtual Tutoring - Necessary Allow List
These URLs must be whitelisted by our virtual tutoring customers for both math and reading:
- *.chime.aws
- *.amazonaws.com
- *.sdkassets.chime.aws
Virtual Tutoring - Recommended Allow List
Additional recommended whitelisting:
- You will also need to allow traffic to our TURN servers, on TCP and UDP ports 443 & 3478.
- Subnets for IPv4 and IPv6: 99.77.128.0/18 and 2600:f0f0:4100::/40
Deprecated
BookNook no longer uses these sites or services, and thus they are no longer required to be whitelisted by our clients:
- booknook.zoom.us
- zoom.com
- .zoom.us
- app.zoom.us
- share.zoom.us
- .pusher.com
- *.hilink.co
- *.whiteboard.agora.io
- *.whiteboard.rtelink.com
- api.raygun.io
- js-agent.newrelic.com
4. Run a Readiness Check
After completing the checks above and allowing the necessary domains, use the following URLs to complete a readiness check on student devices.